Privacy Policy
Last updated: June 19, 2025
1. Introduction
The Drop PHX (“we,” “us,” or “our”) operates the website thedropphx.com and related services including event ticketing, SMS notifications, and email communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
When you purchase tickets, sign up for events, or contact us, we may collect:
- Name (first and last)
- Email address
- Phone number
- Payment information (processed securely via Stripe)
- Event attendance and ticket purchase history
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website or source
- IP address (anonymized for analytics)
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process ticket purchases and send order confirmations
- Send event updates, reminders, and promotional offers via email or SMS
- Respond to your inquiries and customer service requests
- Improve our website, events, and services
- Analyze website usage and event attendance trends
- Prevent fraud and ensure security of transactions
- Comply with legal obligations
4. SMS and Email Communications
By providing your phone number during ticket purchase, you consent to receive transactional SMS messages related to your order (confirmations, event updates, etc.). We may also send promotional SMS messages about upcoming events and special offers.
By providing your email address, you consent to receive transactional emails (order confirmations, receipts) and promotional emails about upcoming events and offers.
You can opt out of promotional messages at any time by:
- Replying STOP to any SMS message
- Replying to any email with “unsubscribe”
- Contacting us at victor@thedropphx.com
Message and data rates may apply. Message frequency varies based on events and promotions. We will never send more than 10 messages per month.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. For help, reply HELP to any message or email victor@thedropphx.com.
5. Payment Processing
All payment transactions are processed through Stripe, Inc. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe’s privacy practices are governed by their own privacy policy available at stripe.com/privacy.
6. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business (e.g., Stripe for payments, Twilio for SMS, Resend for email, Vercel for hosting)
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, privacy, safety, or property
7. Data Security
We implement reasonable security measures to protect your personal information, including encryption of data in transit (HTTPS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking
We use Vercel Analytics to understand how visitors interact with our website. This service collects anonymized usage data and does not use cookies for tracking. We do not use third-party advertising cookies or cross-site tracking technologies.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of promotional communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at victor@thedropphx.com.
10. Children’s Privacy
Some of our events (Little Ravers Society) are family-friendly and may involve children. We do not knowingly collect personal information from children under 13. Ticket purchases for children’s events are made by parents or guardians, and all collected information belongs to the adult purchaser.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: